CleverChef Pro - Support

Guides

Recipe Guide

Pressure Cooking Guide

How to Sous Vide Without a Vacuum Sealer

How to choose Sous Vide Cooking Temperatures

 

FAQs

Who is the CleverChef Pro 4.8L suitable for?

The 4.8L is ideal for your average size family of 4 to 6 people. For larger families, entertaining, or batch cooking for more people, try the 5.7L model.

What’s the difference between the 4.8L and 5.7L?

The only difference is the size of the pot and the overall height of the CleverChef Pro. Both models feature exactly the same pre-set functions and programs.

How do I use the Multicook function?

First, set the pressure release valve to the open position. Then use the dial to select the Multicook function from the Cooking Style menu and press the Start button. From here, you can choose from the 7 pre-set Multicook programs. Once you’ve selected your program, press start to begin the cooking process.

How do I use the Pressure Cook function?

First, set the pressure release valve to the closed position. Then use the dial to select the Pressure Cook function from the Cooking Style menu and press the Start button. From here, you can choose from the 41 pre-set Pressure Cook programs. Once you’ve selected your program, press Start to begin the cooking process.

How do I use the Saute function?

First, remove the lid by turning the handle anti-clockwise until the ‘unlocked’ symbol is lined up with the arrow on the front of the unit and then lift off.

Add a small amount of oil to the inner pot (according to the recipe) and use the dial to select the Saute function from the Cooking Style menu. Then select from the 10 Saute programs and press Start to begin cooking.

How do I use the Slow Cook function?

First, set the pressure release valve to the open position. Then use the dial to select the Slow Cook function from the Cooking Style menu and press the Start button. From here, you can choose from the 19 pre-set Slow Cook programs. Once you’ve selected your program, press Start to begin the cooking process.

How do I use the Sous Vide function?

First you will need to vacuum seal your ingredients in a vac bag, or follow the steps outlined in our sous vide guide if you don’t have access to a vacuum sealer.

Fill the inner pot with water up to the Max 2/3 line.

Ensure the pressure release valve is in the open position, then use the dial to select the Sous Vide function from the Cooking Style menu and press Start. From here, you can choose from the 17 pre-set Sous Vide programs. Once you’ve selected your program, press Start to begin the cooking process.

How do I use the Steam function?

First, fill the inner pot with water or stock up to the ½ fill line on the inner pot and put the trivet inside.

Some larger foods – like fish, meat and larger vegetables – can be cooked directly on the trivet. For smaller ingredients, use the steamer basket and place this on top of the trivet. Never place the basket directly on the bottom of the inner pot when steaming.

Replace the lid, locking it in place, and set thre release valve to the Open position. Now use the dial to select the Steam function from the Cooking Style menu. From here, you can choose from the 9 Steam programs. Once you’ve selected your program, press Start to begin the cooking process.

How do I use the DIY function?

First, set the pressure release valve to the open position. Then use the dial to select the DIY. Select desired time/ temperature/ delay time and press start.

How do I use the Delay Timer?

CleverChef Pro has a handy delay timer, allowing you to prepare your ingredients and delay cooking until a time that suits you. Simply select your cooking function and scroll down to the program you’ll be using. Then use the dial to select Delay Timer and press START. Adjust the time in 30 minute intervals as required up to a maximum of 24 hours. Once you’ve reached the desired time, for example 3 hrs, press START and CleverChef Pro will begin the cooking process in 3 hours time.

How do I use the Keep Warm function?

Use the dial to select Keep Warm and press start.

How do I close the lid?

Close the lid by lining up the arrow on the front of the uni with the ‘unlocked’ padlock symbol on the lid. Turn clockwise until the lid locks with a click and the ‘locked’ padlock symbol is in line with the arrow on the main unit.

How do I open the lid?

Turn the lid anti clockwise and lift. Do not try to open the lid while using the 'Pressure' function.

Can I open the lid while cooking?

The lid can be opened when using Slow cook/ Steam/ Sauté/ Sous vide/ Multicook/ DIY/ Keep warm functions. The lid cannot be opened when using the pressure function.

How do I know when CleverChef Pro is up to pressure?

While building pressure, the display will change colour to orange, and you’ll see the name of your chosen program at the top of the screen, with the words ‘Starting Pressure’ underneath and nine small arrows filling in from left to right. Once pressure has been reached, the display will turn red, and the timer will begin to count down.

You’ll also notice that the float valve on the top of the led has popped up.

CleverChef Pro doesn’t seem to be building pressure / Counting down, what do I do?

This is likely due to steam escaping from the unit, meaning it isn’t getting up to pressure.

If the steam is escaping from the pressure valve, simply push this back to the CLOSED position using a wooden spoon or tongs and while wearing oven gloves.

If the steam is escaping from the sides of the CleverChef Pro, then what? Please turn the unit off at the mains and allow pressure to vent naturally. Once pressure has been vented and the float valve drops please check that the lid seal is in position and the lid is fitted correctly to the unit.

If the steam is escaping from the float valve, then what? Please turn the unit off at the mains and allow pressure to vent naturally. Once pressure has been vented and the float valve drops please check that the lid seal is in position and the lid is fitted correctly to the unit.

If the steam is escaping from the pressure release valve? The Cleverchef Pro is venting excess pressure, it is fine to continue using the unit. The likely cause of venting of excess pressure is failing to fill the inner bowl to the minimum fill line.

CleverChef Pro has been heating up (orange screen) for a long time, what do I do?

This could mean one of two things, either the unit isn’t sealed correctly (see advice above), Or the food in the pot is taking longer to heat up. If you have used a lot of cold water, frozen ingredients etc. this can be the case. Bear with it, the results will be worth it!

CleverChef Pro isn’t turning on?

This is likely an issue with the power connection, if the screen is lighting up blue then the unit has power, if its dark, however, try restoring the power cable in the back of the unit.

If that doesn’t work, try plugging the unit in in a completely different socket. If this doesn’t work please contact our Customer Services team.

Do I have to wait to open CleverChef Pro if I’ve missed out an ingredient?

Yes, if you’re using the Pressure Cook function. If the unit has begun building pressure (the screen is orange and reads ‘Starting Pressure,’ press the Back button to cancel the cooking process.

If the unit has reached pressure (the float valve has popped up and/or the screen is red and the timer has begun to count down), you will need to wait for the pressure to release before you can open the lid. It will then be safe to open the lid and carefully add any ingredients you’ve missed, remembering not to fill past the Max line.

If you are using any of the other functions where the pressure release valve is left in the open position (Saute, Slow Cook, Sous Vide, Steam or Multicook) you can open the lid at any time during the cooking process. Bear in mind that on some functions opening the lid will pause the cooking time. When this happens, CleverChef Pro will start cooking again automatically once the lid is replaced.

I have finished cooking, how do I release the pressure?

There are two ways to release the pressure, depending on the recipe you have followed.

Quick release
For food that cooks quickly such as vegetables or seafood, you can use the quick release method. Wearing oven gloves and an apron, turn the pressure release valve to the open position and wait for the float valve to drop down and wait 1-2 minutes.

Finally, before opening the lid, hold the base unit’s handles and give CleverChef Pro a gentle shake to release any trapped steam within the food.

Slow release
For food with skins, with a high starch content, or a large liquid volume, we recommend the Slow Release method to avoid any splashing of hot food once the lid is removed.

After pressing Back, leave the Pressure Release Valve in the closed position for at least 15 minutes – this may take longer depending on the recipe.

When the Float Valve has dropped, move the Release Valve to the Open position to ensure all the pressure is released.

Remember, while wearing oven gloves and an apron, give your CleverChef Pro a gentle shake to release any trapped steam and ensure the inner pot isn’t stuck to the lid.

The pressure valve seems loose, is it meant to be like this?

Yes, the valve is designed to fit in this way, you should be able to turn it a full 360°, you may see the valve lift at certain points on its rotation. I can also be removed for cleaning.

The valve is designed to release the pressure after you have finished cooking. Please check this is closed before cooking using the Pressure Cook function, and that it remains closed throughout the cook. If it needs adjusting, please use oven gloves and a wooden spoon or tongs to push it closed.

When using any of the other cooking functions, remember to always leave the release valve in the Open position.

How do I stop food sticking or burning within CleverChef Pro?

Please always ensure that you have enough liquid added to the pot so it is above the MIN line. Food will also stick less if it has been properly browned first.

The lid is stuck, how do I open it?

If the lid is stuck, do not attempt to open it without releasing the pressure first.

Leave the unit to cool, at least until the float valve has dropped fully. Once the unit has cooled attempt to open it again, the lack of pressure in the unit will make it much easier. If it is stuck, please do not force open the unit.

Before opening the lid, hold the base unit’s handles and give CleverChef Pro a gentle shake to release any trapped steam within the food.

How do I adjust the cooking time?

Once you have selected a function and program, you’ll see a screen with three options: Start, Temp Adjust and Time Adjust. Use the dial to select Time Adjust and press Start. Then use the dial to adjust the time, twisting clockwise to increase the time or anti-clockwise to decrease the time. Once you’ve reached the desired time, press Start to set it and return to the menu above.

If you have set the wrong time, press the return button and select your desired time, press start. 

How do I adjust the cooking temperature?

Once you have selected a function and program, you’ll see a screen with three options: Start, Temp Adjust and Time Adjust. Use the dial to select Temp Adjust and press Start. Then use the dial to adjust the temperature, twisting clockwise to increase or anti-clockwise to decrease. Once you’ve reached the desired temperature, press Start to set it and return to the menu above.

If you have set the wrong temperature, press the return button and select your desired temperature, press start.

Can I order another inner pot?

A replacement inner pot can be purchased from www.highstreettv.com. Make sure to select the size of the unit you have as the other pot will not fit your unit correctly.

Can you purchase replacement gaskets/seals/valves?

Yes, please visit www.highstreettv.com 

Whats the pot made of (metal/non-stick coating material)?

The pot is aluminium with a non-stick coating.

How long is the power cable?

1.2m

Can you cook chips in it?

We do not recommend cooking chips in the unit.

How should the unit, removable parts and lid be cleaned?

The lid is dish washer safe, remove the lid from the unit and place in the dishwasher.

Support Options

Telephone
0344 800 0631 (UK)
0412 132 998 (ROI)

8:00am - 7:30pm
(Monday - Friday)
8:00am - 1:00pm
(Saturdays and Sunday)

Useful Documents
Instruction Manual
Recipe Guide

Still need help?
customercare@highstreettv.com