FITT Rider by New Image - Product Support

 

FAQs

What is the difference between an upright bike and a studio bike? 

An upright bike or stationary bike will generally have a wider, more comfortable seat and will generally have fixed resistance levels, a computer display console, heart rate sensors and in some cases, workout programs. These bikes are more suitable for seated workouts. 
 
Studio bikes, also referred to as indoor cycling bikes, are more similar to road bikes because they will generally have a racing saddle and multi-grip handlebars, and can be used in both a standing and a seated position. These machines tend to offer a more intense workout and are ideal for HIIT workouts and indoor cycling training. 

What is the Max user weight?   

120KG 

How do I change the resistance?  

Using the scrolling dial on the interface, twist clockwise to increase or anti clockwise to decrease levels.   

What type of resistance does my FITT Rider use? 

This uses electromagnetic resistance to smoothly adjust between levels. 

Can the pedals be changed? 

Yes, these pedals have standard threaded fittings meaning the pedals can be changed for your preferred choice.  

How do I maintain my FITT Rider?  

It is advised to regularly check all fixing points to ensure Nuts, bolts & screws are all securely fastened. This will stop any squeaking over time. 

How do I clean FITT Rider?  

It is advised to wipe down the unit with a damp cloth to maintain the product after use. Detergents should be avoided on this product 

Is there a maximum/minimum user height?  

We advise that this product is best used for people who are between 4ft11 and 6ft4.

How long does it take to assemble? 

This product takes approximately 15-20 minutes to assemble. 

What do I do if my floor is not level? 

The front and rear feet are all adjustable to adapt to varied floor level 

Can the unit be used without power? 

No, the unit must be powered on in order to engage the electromagnetic resistance. Therefore, the monitor will always be active during use. 

What position should my feet be in for the foot strap? 

This is subject to personal preference but it is advised that the foot is inserted to the end of the strap housing meaning the bridge of the foot will be aligned to the strap. 

How do I adjust the foot strap? 
Open the silver adjustable clasp, feed through the material strap to the desired tightness. Then close the clasp to the desired tightness. 

How do I change the seat position? 
Loosen the fixing handle located on the upright seat post by turning anti clockwise. Set desired height using the numbers on the side of the seat post for guidance and re tighten by turning the handle clockwise. 

What seat position is best for me? 
For an optimum riding position, the balls of your feet should be touching the ground whilst seated. This can be adjusted either way however for personal preference. 

How often/how long should I use my FITT Rider? 

It is recommended to make a personal judgement call based on your current fitness level. If you feel your fitness levels are lower, take time to build up time and difficulty levels, ensuring you are not over exerting beyond what is deemed to be a normal exercise level for you. Avoid overworking to a point that you feel may cause and injury. 

Support Options

Telephone
0344 800 0631 (UK)
0412 132 998 (ROI)

8:00am - 7:30pm
(Monday - Friday)
8:00am - 1:00pm
(Saturdays and Sunday)

Still need help?
customercare@highstreettv.com