FITT Row Smart by New Image - Product Support

 

FAQs

What is the maximum user weight?

120kg

How do I change the resistance?

Using the up and down arrows as found on the interface will change between levels.

How do I maintain my FITT Row?

It is advised to regularly check all fixing points to ensure nuts, bolts & screws are all securely fastened. This will stop any squeaking over time.

How do I clean FITT Row?

It is advised to wipe down the unit with a damp cloth to maintain the product after use. Detergents should be avoided on this product.

Is there a maximum/minimum user height?

We advise that this product is best used for people who are between 4ft11 and 6ft4.

How long does it take to assemble?

This product takes approximately 30-40 minutes to assemble.

What do I do if my floor is not level?

The front and rear feet are all adjustable to adapt to varied floor levels.

Does this product fold away?

FITT Row doesn't fold down but is designed to be safely stood upright to make storing against walls or in cupboards easier.

How often/how long should I use my FITT Row for?

It is recommended to make a personal judgement call based on your current fitness level. If you feel your fitness levels are lower, take time to build up time and difficulty levels, ensuring you are not over exerting beyond what is deemed to be a normal exercise level for you. Avoid overworking to a point that you feel may cause an injury.

How do I connect the monitor?

Ensuring your FITT Row is turned on, follow the instructions on the New Image Fitness app within the 'App & Devices' section. This will allow you to manually pair the two devices and start tracking your workouts within the app. The app will also prompt a Bluetooth connection when starting a related workout. The device can be connected by either method.

Does the monitor have to be connected to the app to work?

No, you can track all your data on the monitor itself.

Can the unit be used without power?

The unit must be powered on in order to engage the electromagneti resistance.

What position should my feet be in for the foot strap? (Should the strap be over the toes OR over the bridge of the foot?)

Feet should be comfortably in the heel straps. The velcro strap should then be positioned above the bridge of the foot for optimum safety.

How do I adjust the foot strap?

The length of the foot strap can be extended or shortened by unclipping the plastic base board and sliding this up or down accordingly to match the length of the foot.

Support Options

Telephone
0344 800 0631 (UK)
0412 132 998 (ROI)

8:00am - 7:30pm
(Monday - Friday)
8:00am - 1:00pm
(Saturdays and Sunday)

Still need help?
customercare@highstreettv.com